Frequently Asked Questions

We'd love to say hi! If you need to get in touch with us, you can reach our Customer Experience team by:

Email: 

hello@gladskin.com

Chat: 

Mon - Fri 9am - 5pm PT

Phone: 

Mon - Fri 9am - 5pm PT

(888) 802-1668

We're a small and scrappy team, so if we miss your call, feel free to leave us a message and we'll get back to you! Looking forward to chatting with you. 

Good question! Scientifically speaking, Micreobalance® is an Endolysin SA. Endolysins are present everywhere on earth and act as nature's superheroes, policing the bad bacteria and protecting the good. The Micreobalance in Gladskin helps restore balance to the skin microbiome while providing deep moisture. If you're interested in learning more, check out the Science page on our site.

Gladskin Eczema Cream

Ingredients: Water, Glycerin, Petrolatum, Mineral Oil, Cetearyl Alcohol, Ceteareth-20, Arginine HCl, Sodium Chloride, Colloidal Oatmeal, Trometamol, Calcium Chloride, Micreobalance®

If you'd like to know more about what goes into Gladskin and why, see the list below for descriptions of each ingredient.

Gladskin Eczema Cream is manufactured in the United States in an FDA-registered, CGMP-compliant facility. Our ingredients are USP quality-grade. 

Good question! Scientifically speaking, Micreobalance® is an Endolysin SA. Endolysins are present everywhere on earth and act as nature's superheroes, policing the bad bacteria and protecting the good. The Micreobalance in Gladskin helps restore balance to the skin microbiome while providing deep moisture. If you're interested in learning more, check out the Science page on our site.

We recommend storing Gladskin Eczema Cream between 32° F and 75° F to help maintain the ingredients' effectiveness and keep your cream in tip top shape. That being said, Gladskin is resilient and can withstand exposure to temperatures of up to 104° F for up to seven days straight.

Gladskin is preservative-free, so to ensure its effectiveness it’s best to use the product within 3 months of receiving it if stored at room temperature or by the stamped expiration date if refrigerated. You can find your cream's expiration date printed on the bottle.

Gladskin Eczema Cream contains no lactose and is certified gluten-free.

Because everyone's skin is different and you’re welcome to apply Gladskin as often as you’d like (thanks to our gentle ingredients!), it’s hard to say how long one bottle will last you. That said, a good rule of thumb is: for trouble areas smaller than a fist (for example, if you’ll apply mostly to your face) or if you plan on using Gladskin no more than once a day, our 50 mL bottle should do the trick. For larger parts of the body like your arms and legs, our 100 mL is likely a more appropriate size.

Many people experience relief in the few days of using Gladskin, but for some it can take up to 3 weeks of consistent use to experience the full effect. We'd recommend using Gladskin daily as a proactive maintenance product even if you are not currently experiencing a flare-up. For best results, apply Gladskin to clean skin and wait at least 10 minutes before applying other products. You're often to apply it as often as you'd like, there's no way to overdo it!

In rare cases, some first time Gladskin users' eczema symptoms may temporarily worsen before getting better. Any discomfort should be mild and is usually an indication that Gladskin is beginning to work. This should improve within 10 days, often much sooner. This said, you know your skin best and if you’re concerned your reaction is possibly allergy-related, we'd recommend checking in with your doctor.

Gladskin Eczema Cream is gentle and safe to apply eveywhere externally, including to the face, scalp, eyelids, and other sensitive areas. The only places we don't recommend applying Gladskin are to mucuos membranes such as inside the eyes, nose, mouth, ears, and any deep cavaties.

We recommend applying Gladskin 2 - 3 times per day to start out, but you're welcome to apply it as often as desired! Gladskin is gentle and works as a great moisturizer, there's no way to "overdo" it.

Gladskin Eczema Cream is preservative-free, which means our packaging is air-free. It can take up to 30 pumps (sometimes more!) to get the product to come out when you first start using your Gladskin Eczema Cream. Note: The piece of plastic that looks like it's sealing the nozzle is actually a part of the packaging, so please make sure this stays intact.

Yes! You're welcome to use Gladskin along with other products. For best results, we recommend applying Gladskin first to clean skin and to wait at least 10 minutes to let the cream sink in before applying your other products. We also recommend starting with our preservative-free Body Wash to minimize disruption to your skin microbiome.

Ingredients: Water, Propylene Glycol, Hydroxypropyl methylcellulose, Glycerin, Arginine HCL, Sodium Chloride, Tromethamine, Micreobalance®, Calcium Chloride

Gladskin Blemish Gel with Micreobalance® contains no lactose and is certified gluten-free (no wheat). Our ingredients do not contain nuts, eggs, coconut, or shellfish. That said, our manufacturing facility is not certified free of these allergens, so there is a small chance of cross contamination.

Our glycerin is derived from soy.

Gladskin Blemish Gel with Micreobalance® should be applied to clean, dry skin once in the morning and once at night. Our product is gentle and suitable for daily long-term use, so you’re welcome to use it as frequently as you’d like.

We recommend using our Face Wash as a gentle cleanser before applying Blemish Gel. Pump the gel from our air-tight bottle. A little goes a long way—a nickel-size amount should cover your face and neck. If applying additional products after, allow the gel to sit for at least 5 minutes while our patented ingredient Micreobalance® does its work.

Gladskin Blemish Gel is gentle and is safe to apply everywhere externally, including to sensitive areas on the face like your eyelids. The only places we don't recommend applying Gladskin are to mucous membranes such as inside the eyes, nose, mouth, ears, and any deep cavities.

We always recommend checking in with your prescriber to be sure that your medication is safe to be combined with other products.

That being said, Gladskin is generally gentle and doesn’t penetrate past the skin’s surface. If using additional topicals or prescriptions, we just recommend applying Gladskin first and waiting about 5 minutes before you apply your next product.

We recommend storing Gladskin Blemish Gel between 32° F and 75° F to help maintain the ingredients' effectiveness and to keep your cream in tip-top shape. That being said, the gel is resilient and can withstand exposure to temperatures of up to 104° F for up to seven days straight.

Tip: Store Gladskin in your refrigerator, which is a temperature-stable environment!

Gladskin is preservative-free, so to ensure its effectiveness it’s best to use the product within 3 months of receiving it if stored at room temperature or by the stamped expiration date if refrigerated. You can find your gel's expiration date printed on the bottle.

Many people experience relief in the few days of using Gladskin, but for some it can take up to 4-6 weeks of consistent use to start to see results. We'd recommend using Gladskin daily as a proactive maintenance product even if you are not currently experiencing a breakout.

You know your skin best and if you feel the reaction may be allergy-related, we recommend checking in with your doctor.

Though rare, in some cases, symptoms may slightly worsen before getting better with the first few uses of Gladskin. Any discomfort should be mild and not last longer than the first ten days, and is often an indication that Gladskin is beginning to rebalance your skin’s microbiome.

Every order of Gladskin comes with our Gladness Guarantee which means you have 60 days to try it and love it or return for a full refund - no questions asked and no matter how much of the bottle you've used.

If your skin feels dry or taut after using the Gladskin Blemish Gel with Micreobalance®, we recommend using a light moisturizer after letting the product absorb for 5 minutes.

If you feel like there’s a layer of gel on your skin after 5 minutes, it’s likely that you applied slightly too much. A little bit of product goes a long way and just half a pump may be enough to cover your whole face!

No, Gladskin does not repair scar tissue and existing acne scars cannot be treated. Gladskin Blemish Gel with Micreobalance® helps your skin calm inflammation, meaning that new breakouts and scars are less likely to form.

Gladskin Blemish Gel with Micreobalance® has been tested to be non-comedogenic, meaning it will not likely clog pores.

Both products contain our hero ingredient, Micreobalance®, which restores natural balance to the skin microbiome while moisturizing, so there’s no need to apply both products at once. Based on your skin type, choosing just one of the two should help calm both conditions. If you experience both rosacea and acne and have normal to oily skin, we recommend using our Blemish Gel with Micreobalance®. If you have both rosacea and acne and your skin is normal to dry, our Redness Relief Cream may be best for you.

Gladskin Blemish Gel works best for adult facial acne that is non-hormonal, meaning our product works on inflamed pimples, pustules, and papules. As cystic and nodular acne usually develop under the skin, our products may not be the best fit.

Every order of Gladskin comes with our Gladness Guarantee which means you have 60 days to try it and love it or return for a full refund - no questions asked and no matter how much of the bottle you've used. So it's definitely worth a try!

Gladskin Redness Relief Cream

Ingredients: Water, Propylene Glycol, Petrolatum, Cetearyl Alcohol, Ceteareth 20, Mineral Oil, Glycerin, Arginine HCl, Sodium Chloride, Trometamol, Micreobalance®, Calcium Chloride

See the list below for a description of each ingredient and its purpose in Gladskin.

Gladskin Body Wash

Ingredients: Glycerine, Decyl Glucoside, Water, Lactic Acid

See the list below for descriptions of each ingredient and its purpose in Gladskin.

Gladskin Face Wash

The Wash is certified non-comedogenic so won't clog pores or cause breakouts. Ingredients: Hydrogenated Polydecene, Glycerin, Sucrose Palmitate, Tocopheryl Acetate

See the list below for descriptions of each ingredient and its purpose in Gladskin.

Gladskin Makeup Remover

Ingredients: Prunus Amygdalus Dulcis Oil (Sweet Almond Oil), Polyglyceryl-4 Oleate, Tocopherol, Helianthus Annuus Oil (Sunflower Seed Oil)

See the list below for descriptions of each ingredient and its purpose in Gladskin.

Gladskin Shampoo Bar

Ingredients: Hydrogenated Vegetable Oil, Sodium Cocoyl Isethionate, Water, Polyglyceryl-4 Laurate, Glycerin,Avena Sativa (Oat) Kernel Flour, Avena Sativa (Oat) Kernel Oil, Tetrasodium Glutamate Diacetate

See the list below for descriptions of each ingredient and its purpose in the Shampoo Bar.

Yes—Our Eczema Cream with Micreobalance™ can be purchased using your HSA or FSA card, as long as your provider approves it. You can enter your HSA or FSA card details in at checkout where you would normally enter debit or credit card information. 

While we don't currently offer samples of Gladskin products, every order comes with our Gladness Guarantee. This means you have 60 days to try our products and love them or return for a full refund, no questions asked and no matter how much of the bottle you've used!

Orders that have already been processed cannot be canceled or modified. We process orders quickly but we’ll do our best to accommodate any change request. To reach us, just shoot us an email at hello@gladskin.com. 

We currently only ship within United States (including Hawaii and Alasaka!). You can check out our European website to see where Gladskin is available internationally. We're not available in physical stores (yet!) though ship all orders with free standard shipping in 3-5 business days.

Orders that come in before 10am on a business day will be processed 1 - 2 business days before shipping out. Depending on the shipping speed you select and where you are located in the United States, your order can arrive in 2 business days, in 3-5 business days, or in 5-7 business days.

*Please note that due to COVID-19, mail carriers are experiencing higher volume than usual, causing delays of up to 2-3 days in some cases and making tracking information occasionally inaccurate. If it looks like your package has been stalled for more than a few days in one location, feel free to reach out to us at hello@gladskin.com, we're happy to help!

You can find the tracking number for your order in your shipping confirmation email. If you aren't able to find this email, we'd recommend double checking your spam folder. Feel free to shoot us an email to hello@gladskin.com if you're not able to find it there and we're happy to send you your tracking info!

We hope Gladskin products work for you but if you’re unhappy with your purchase for any reason we’re be happy to help. Just reach out within 60 days of purchasing the product and we'll make it right. We can’t issue refunds for any shipping costs from your initial purchase. To start the return process, please reach out to our Customer Experience team at returns@gladskin.com.

We'd love to share more information with you about Gladskin! Please visit the page on our site for healthcare providers. 

We haven't done testing specifically related to Gladskin products and pregnancy so we'd recommend checking in with your doctor prior to using Gladskin while pregnant. 

Yes! You can use Gladskin products externally any time before, during, or after an eczema flare.  

Yes! Even if you don't have a microbiome imbalance, our products are still designed to moisturize and cleanse. Our Eczema Cream still works as a safe, effective moisturizer because it is hypoallergenic and fragrance, drying alcohol, and preservative-free, and our Body Wash is preservative-free, hypoallergenic, and fragrance-free, perfect for sensitive skin.