Frequently Asked Questions

Contact Us

How can I contact customer support?

We'd love to say hi! If you need to get in touch with us, you can reach our Customer Experience team by:

Email:

hello@gladskin.com

Chat:

Mon - Fri 8am - 4pm PT

Phone:

Mon - Fri 8am - 10am PT

(888) 802-1668

We're a small and scrappy team, so if we miss your call, feel free to leave us a message and we'll get back to you! Looking forward to chatting with you.

Micreobalance® Products

What is Micreobalance®?

Good question! Scientifically speaking, Micreobalance® is an endolysin. Endolysins are present everywhere on earth and act as nature's superheroes, keeping the balance of bacteria on the skin microbiome in check. Gladskin products with Micreobalance® help restore balance to the skin microbiome.

What are the ingredients in Gladskin Eczema Cream with Micreobalance®?

Water, Glycerin, Petrolatum, Mineral Oil, Cetearyl Alcohol, Ceteareth-20, Arginine HCl, Sodium Chloride, Colloidal Oatmeal, Trometamol, Calcium Chloride, Micreobalance®. If you'd like to know more about what goes into Gladskin and why, see the list below for descriptions of each ingredient.

Ingredient	Details
Water	Deionized purified water tested for quality and purity according United States Pharmacopeia standards.
Glycerin	Derived from plants, this humectant works to hydrate the skin by drawing moisture from the air into the skin’s outer layer.
Petrolatum	Improves skin barrier protection and provides deep moisture to the skin. Our highly refined white petrolatum is free of PAHs and toxins and meets the strict purity requirements of international pharmacopoeias, including EuP, USP, and BP.
Mineral Oil	Forms a lipid barrier that reduces the loss of water from the surface layers, and contributes to keeping skin soft and smooth. The pharmaceutical grade mineral oil in Gladskin is highly refined and meets international purity standards.
Cetearyl Alcohol	Derived from plants, this wax-like compound is a natural emollient that improves the skin feel of the cream.
Ceteareth 20	Widely used in skin care products, it is an emulsifier that helps create our product’s overall texture and helps keep the oil and water ingredients from separating.
Arginine HCL	It is one of the constituents of skin natural moisturizing factor. It has hydrating and conditioning properties.
Sodium Chloride	Found in most tissues and body fluids and improves electrolyte balance.
Colloidal Oatmeal	Acts as a skin moisturizer and protectant. Soothes skin and helps reduce eczema symptoms like itch and irritation.
Trometamol	Actively regulates the pH balance
Calcium Chloride	Mineral salt used to maximize the potency of the Micreobalance®.
Micreobalance®	Our hero ingredient Micreobalance® is a patented smart protein that helps rebalance the bacteria that live on your skin. Scientifically speaking, Micreobalance® is an endolysin. Endolysins are present everywhere on earth and act as nature's superheroes, keeping the balance of bacteria on the skin microbiome in check. It has been proven safe in clinical studies.

What are the ingredients in Gladskin Flare Care Concentrate?

Micreobalance®, Glycerol, Arginine HCL, Propylene glycol, Sodium chloride, Tromethamine, Calcium chloride, Water

What are the ingredients in Soothing Cream for Babies & Kids?

Water, Glycerin, Petrolatum, Mineral Oil, Cetearyl Alcohol, Ceteareth-20, Arginine HCl, Sodium Chloride, Trometamol, Calcium Chloride, Micreobalance®.

Ingredient	Details
Water	Deionized purified water tested for quality and purity according United States Pharmacopeia standards.
Glycerin	Derived from plants, this humectant works to hydrate the skin by drawing moisture from the air into the skin’s outer layer.
Petrolatum	Improves skin barrier protection and provides deep moisture to the skin. Our highly refined white petrolatum is free of PAHs and toxins and meets the strict purity requirements of international pharmacopoeias, including EuP, USP, and BP.
Mineral Oil	Forms a lipid barrier that reduces the loss of water from the surface layers, and contributes to keeping skin soft and smooth. The pharmaceutical grade mineral oil in Gladskin is highly refined and meets international purity standards.
Cetearyl Alcohol	Derived from plants, this wax-like compound is a natural emollient that improves the skin feel of the cream.
Ceteareth 20	Widely used in skin care products, it is an emulsifier that helps create our product’s overall texture and helps keep the oil and water ingredients from separating.
Arginine HCL	It is one of the constituents of skin natural moisturizing factor. It has hydrating and conditioning properties.
Sodium Chloride	Found in most tissues and body fluids and improves electrolyte balance.

Trometamol	Actively regulates the pH balance
Calcium Chloride	Mineral salt used to maximize the potency of the Micreobalance®.
Micreobalance®	Our hero ingredient Micreobalance® is a patented smart protein that helps rebalance the bacteria that live on your skin. Scientifically speaking, Micreobalance® is an endolysin. Endolysins are present everywhere on earth and act as nature's superheroes, keeping the balance of bacteria on the skin microbiome in check. It has been proven safe in clinical studies.

Do the Eczema Cream and Soothing Cream for Babies & Kids contain gluten?

No, both creams are certified gluten-free.

At what temperature should I store Gladskin products with Micreobalance®?

We recommend storing your Micreobalance® products between 32° F and 75° F to help maintain the ingredients' effectiveness and keep your cream in tip-top shape. That being said, Gladskin products are resilient and can withstand exposure to temperatures of up to 104° F for up to seven days straight. Tip: Store your Micreobalance® products in your refrigerator, a temperature-stable environment!

Do Gladskin products with Micreobalance® expire?

Gladskin products are preservative-free. To ensure their effectiveness, it’s best to use them within 3 months of receiving them if stored at room temperature, or by the stamped expiration date if refrigerated. You can find your product’s expiration date printed on the bottle.

Where can I apply Gladskin products with Micreobalance®?

Gladskin products are gentle and safe to apply everywhere externally, including to the face, scalp, eyelids, and other sensitive areas. The only places we don't recommend applying Gladskin are mucous membranes such as inside the eyes, nose, mouth, ears, and any deep cavities.

How often can I apply Gladskin products with Micreobalance®?

We recommend applying Gladskin 2-3 times per day to start out, but you're welcome to apply it as often as desired! Gladskin is gentle–there's no way to "overdo" it.

Can I use Gladskin products with Micreobalance® with other products?

Yes! You're welcome to use Gladskin along with other products. For best results, we recommend applying Gladskin with Micreobalance® first to clean skin and waiting at least 5 minutes to let the cream sink in before applying any other products.

When can I expect to see results?

Many people experience relief within a few days of using Gladskin products with Micreobalance®, but for some it can take up to 3 weeks of consistent use to see a difference. We'd recommend using Gladskin daily as a proactive maintenance product even if you are not currently experiencing a flare-up. In rare cases, some first-time users' symptoms may temporarily worsen before getting better. Any discomfort should be mild and is usually an indication that Gladskin is beginning to work. This should improve within 10 days, often much sooner. That said, you know your skin best and if you’re concerned your reaction is possibly allergy-related, we'd recommend checking in with your doctor.

How do I get the product to come out of the pump the first time I use it?

Gladskin is preservative-free, which means our packaging is air-free. It can take up to 30 pumps (sometimes more!) to get the product to come out when you first start using your Gladskin. Note: The bead of plastic that looks like it's sealing the nozzle is actually a part of the packaging, so please make sure this stays intact.

What does eczema-prone skin look like?

Eczema-prone skin is characterized by dry, itchy skin that is often accompanied by a rash. It can occur anywhere on the body but is most common behind the knees and inside the elbows. It is also very common on the neck, back, legs, and hands. If you think you may have eczema, visit your primary care provider or dermatologist to receive an accurate diagnosis.

Cleansers and Moisturizers

How are Gladskin cleansers and moisturizers different from Gladskin products with Micreobalance®?

Our cleansers and moisturizers are formulated to support the work of Gladskin with Micreobalance®.Our cleansers and moisturizers are hypoallergenic, fragrance-free, and formulated with minimal ingredients. . Made specially for sensitive skin, Gladskin cleansers and lotions are the perfect complement to your Gladskin with Micreobalance®!

How do I store the products?

Your products can be stored at room temperature, including in your shower, just avoid super hot or cold temperatures. Because they're preservative-free, we recommend using your products within six months.

What are the ingredients in Gladskin Body Wash?

Glycerine, Decyl Glucoside, Water, Lactic Acid.

See the list below for descriptions of each ingredient and its purpose in Gladskin.

Ingredient	Details
Glycerin	This plant-derived humectant works to hydrate the skin by drawing moisture from the air into the skin’s outer layer.
Decyl Glucoside	Derived from plants, this soap alternative promotes lather and gently cleanses the skin without stripping away moisture, making it ideal for sensitive skin.
Aqua (Water)	Used to make other ingredients soluble.
Lactic Acid	As part of the skin NMF (Natural Moisturizing Factor) lactic acid is naturally present on the skin and is included to help match the pH of Gladskin Body Wash to pH of the skin.

How should I use Gladskin Body Wash?

Add a small amount to your hand or a washcloth and apply onto wet skin to cleanse. Rinse with water.

What are the ingredients in Gladskin Face Wash?

Gladskin Face Wash

The Face Wash is certified non-comedogenic, so it won't clog pores or cause breakouts. Ingredients: Hydrogenated Polydecene, Glycerin, Sucrose Palmitate, Tocopheryl Acetate.

See the list below for descriptions of each ingredient and its purpose.

Ingredient	Details
Hydrogenated Polydecene	This non-sticky emollient helps the cleanser spread smoothly and evenly while providing moisture to the skin.
Glycerin	This plant-derived humectant works to hydrate the skin by drawing moisture from the air into the skin’s outer layer.
Sucrose Palmitate	Skin conditioning agent that helps cleanse the skin without stripping away essential moisture.
Tocopheryl Acetate	This antioxidant helps condition the skin.

How should I use Gladskin Face Wash?

For daily use, wet your hands and apply on dry skin, rinse with water.

What are the ingredients in Gladskin Makeup Remover?

Gladskin Makeup Remover

Ingredients:

Prunus Amygdalus Dulcis Oil (Sweet Almond Oil), Polyglyceryl-4 Oleate, Tocopherol, Helianthus Annuus Oil (Sunflower Seed Oil).

See the list below for descriptions of each ingredient and its purpose in Gladskin.

Ingredient	Details
Prunus Amygdalus Dulcis Oil (Sweet Almond Oil)	This natural emollient helps smooth, soften, and moisturize the skin while gently lifting off the day's makeup and debris. This oil is sustainably sourced, made from the almonds rejected by the food industry, and is also what gives our makeup remover its natural golden color.
Polyglyceryl-4 Oleate	This plant-based, mild ingredient acts as an emulsifier, allowing the oils in Gladskin makeup remover to turn to milk when gently rubbed on the skin.
Tocopherol	As a form of vitamin E, this nutrient helps moisturize and strengthen the skin barrier. Due to its antioxidant properties it also helps naturally extend the shelf life of the preservative-free formula.
Helianthus Annuus Oil (Sunflower Seed Oil)	Sunflower seed oil helps improve skin hydration while gently dissolving away makeup.

How should I use Gladskin Makeup Remover?

Apply onto dry fingertips (no cotton pads needed) and massage into dry skin and lashes. Wet your hands and massage again to create a milky solution that will lift off makeup and dirt. Rinse off with water.

What are the ingredients in Gladskin Shampoo Bar?

Gladskin Shampoo Bar

Ingredients: Hydrogenated Vegetable Oil, Sodium Cocoyl Isethionate, Water, Polyglyceryl-4 Laurate, Glycerin,Avena Sativa (Oat) Kernel Flour, Avena Sativa (Oat) Kernel Oil, Tetrasodium Glutamate Diacetate

See the list below for descriptions of each ingredient and its purpose in the Shampoo Bar.

Ingredient	Details
Hydrogenated Vegetable Oil	As a conditioning agent, this ingredient helps the Bar leave skin and hair soft and smooth.
Sodium Cocoyl Isethionate	This ultra gentle surfactant makes an ideal cleanser for sensitive skin. It’s a great non-irritating, non-drying alternative to harsher surfactants such as Sodium Lauryl Sulfate.
Water	Used to blend other ingredients together during production and keep the Bar soft.
Polyglyceryl-4 Laurate	Acts as an emulsifier and an emollient, helping clean skin and hair.
Glycerin	This plant-derived humectant is a skin-hydrating agent.
Avena Sativa (Oat) Kernel Flour	A smoothing and protecting agent that soothes dry, irritated skin.
Avena Sativa (Oat) Kernel Oil	A stable oil protected by naturally occurring powerful antioxidants including vitamin E, this ingredient hydrates skin and hair with great absorbancy, adding moisture without a greasy feeling.
Tetrasodium Glutamate Diacetate	Acts as a cleaning agent, making the surfactants in the Bar more effective. Helps stabilize other ingredients.

How should I use Gladskin Shampoo Bar?

Rub the bar between wet hands or directly onto wet hair and scalp. Rinse thoroughly. At first use, you may need to work your hands around the bar a bit (the way you use a bar of hand soap) to create a lather.

What are the ingredients in the Barrier Restore Cream?

C18-38 Alkyl Hydroxystearoyl, Stearate, Ethyl Macadamiate, Jojoba Esters, Squalene (olive), Tocopherol, Tocopheryl Linoleate/Oleate, Bisabolol

Facial Redness

What are the ingredients in Gladskin Redness Relief Cream with Micreobalance®?

Gladskin Redness Relief Cream

Ingredients: Water, Propylene Glycol, Petrolatum, Cetearyl Alcohol, Ceteareth 20, Mineral Oil, Glycerin, Arginine HCl, Sodium Chloride, Trometamol, Micreobalance®, Calcium Chloride

See the list below for a description of each ingredient and its purpose in Gladskin.

Ingredient	Details
Water	Deionized purified water tested for quality and purity according United States Pharmacopeia standards.
Propylene Glycol	Skin conditioning humectant which helps the skin retain moisture.
Petrolatum	Improves skin barrier protection and provides deep moisture to the skin. Our highly refined white petrolatum is free of PAHs and toxins and meets the strict purity requirements of international pharmacopoeias including EuP, USP, and BP.
Cetearyl Alcohol	Derived from plants, this wax-like compound is a natural emollient that improves the skin feel of the cream. Unlike many alcohols, Cetearyl Alcohol is a non-drying ingredient.
Ceteareth 20	An emulsifier that helps give Gladskin cream its smooth texture and keeps oil and water ingredients from separating.
Mineral Oil	The mineral oil in Gladskin is highly refined and meets the purity requirements of international pharmacopoeias, including EuP, USP, and BP. It works in Gladskin cream to help form a protective barrier on the skin and keep skin soft and smooth.
Arginine HCl	Part of the skin’s Natural Moisturizing Factor, Arginine HCl is a hydrating and conditioning agent.
Sodium Chloride	Naturally found in most tissues and body fluids, this improves the electrolyte balance of the cream.
Trometamol	Actively regulates the pH balance of the cream to closely mirror the natural balance of the skin.
Micreobalance®	Micreobalance® is a patented smart protein that helps balance the bacteria that live on your skin. Scientifically speaking, Micreobalance® is an endolysin. Endolysins are present everywhere on earth and act as nature's superheroes, keeping the balance of bacteria on the skin microbiome in check.
Calcium Chloride	Mineral salt used to maximize the potency of the Micreobalance®.

At what temperature should I store Gladskin Redness Relief Cream?

We recommend storing Gladskin Redness Relief Cream between 32° F and 75° F to help maintain the ingredients' effectiveness and to keep your cream in tip top shape. That being said, the cream is resilient and can withstand exposure to temperatures of up to 104° F for up to seven days straight. Tip: Store Gladskin in your refrigerator, a sure-fire temperature-stable environment!

Does Gladskin Redness Relief Cream expire?

Gladskin is preservative-free, so to ensure its effectiveness it’s best to use the product within 3 months of receiving it if stored at room temperature or by the stamped expiration date if refrigerated. You can find your cream's expiration date printed on the bottle.

When can I expect to see results with Gladskin Redness Relief Cream?

Many people see changes within a week, but for some it can take up to 3 weeks of consistent use to experience the full effect. We recommend using the Redness Relief Cream daily as a proactive maintenance product even if you aren’t experiencing a flare-up. For best results, apply Gladskin to clean skin and wait at least 5 minutes before applying other products. You're welcome to apply it as often as you'd like, there's no way to overdo it!

In rare cases, some first time Gladskin users' symptoms may temporarily worsen before getting better. Any discomfort should be mild and is often an indication that Gladskin is beginning to work. This should improve within 10 days, often much sooner. That said, you know your skin best and if you’re concerned your reaction is possibly allergy-related, we recommend checking in with your doctor.

Where can I apply Redness Relief Cream?

Gladskin Redness Relief Cream is gentle and is safe to apply everywhere on the face, including to sensitive areas like your eyelids. The only places we don't recommend applying Gladskin are to mucous membranes such as inside the eyes, nose, mouth, ears, and any deep cavities. The cream is certified non-comedogenic, so won't clog pores or cause breakouts.

How often can I apply the Redness Relief Cream?

We recommend applying Gladskin 2 - 3 times per day to start out, but you're welcome to apply it as often as desired! Gladskin is gentle, there's no way to "overdo" it.

Can I use the Redness Relief Cream with other products?

Yes! You're welcome to use the Redness Relief Cream along with other products. For best results, we recommend applying the cream first to clean skin and to wait at least 5 minutes to let the cream sink in before applying your other products.

How do I get the product to come out of the pump the first time I use it?

Gladskin Redness Relief Cream is preservative-free, which means our packaging is air-free. It can take up to 30 pumps (sometimes more!) to get the product to come out when you first start using your cream.

What does facial redness look like?

Facial redness is characterized by redness or discoloration depending on your skin tone, visible blood vessels, pustules, and thickening skin. It is most commonly seen on the face.

Orders & Shipping

Can I pay using my HSA or FSA card?

Yes—Our Eczema Cream with Micreobalance™ can be purchased using your HSA or FSA card, as long as your provider approves it. You can enter your HSA or FSA card details in at checkout where you would normally enter debit or credit card information.

Can I try a sample of Gladskin products before I purchase?

While we don't currently offer samples of Gladskin products, every order comes with our Gladness Guarantee. This means you have 60 days to try our products and love them or return for a full refund, no questions asked and no matter how much of the bottle you've used!

How do I change my shipping address or cancel my order?

Orders that have already been processed cannot be canceled or modified. We process orders quickly but we’ll do our best to accommodate any change request. To reach us, just shoot us an email at hello@gladskin.com.

Where can I buy Gladskin products?

We currently only ship within the United States (including Hawaii and Alaska!). You can check out our European website to see where Gladskin is available internationally. We're not available in physical stores (yet!) though ship all orders over $30 with free standard shipping in 3-5 business days.

How long will my order take to arrive?

Orders that are placed before 10am ET on a business day will be processed in 1 - 2 business days before shipping out. Depending on the shipping speed you select and where you are located in the United States, your order can arrive in 2-3 business days or in 3-7 business days.

What's the tracking number for my order?

You can find the tracking number for your order in your shipping confirmation email. If you aren't able to find this email, we'd recommend double checking your spam folder. Feel free to shoot us an email to hello@gladskin.com if you're not able to find it there and we're happy to send you your tracking info!

Returns

What is Gladskin's return policy?

We hope Gladskin products work for you but if you’re unhappy with your purchase for any reason we’d be happy to help. Just reach out within 60 days of purchasing the product and we'll make it right. We can’t issue refunds for any shipping costs from your initial purchase. To start the return process, please reach out to our Customer Experience team at returns@gladskin.com.

Other

Does Gladskin test on animals?

Never!

Can I use Gladskin products while pregnant?

We haven't done testing specifically related to Gladskin products and pregnancy so we'd recommend checking in with your doctor prior to using Gladskin while pregnant.

Can I use Gladskin products during a flare?

Yes! You can use Gladskin products externally any time before, during, or after a flare.

Can I use Gladskin products even if I don't have eczema?

Yes! Even if you don't have a microbiome imbalance, our products are safe for dry, sensitive skin.